HR Service Delivery Performance Dashboard

HR Service Delivery Performance Dashboard

Project Goal: To analyze simulated Human Resources Service Delivery (HRSD) data, identify key performance trends, pinpoint areas for process improvement, and showcase data analysis and visualization skills using Power BI, mirroring capabilities required for HR analytics roles.

Dashboard Overview:

This interactive Power BI dashboard provides a comprehensive overview of HR service delivery performance using simulated case management data. It allows users to monitor key metrics, analyze trends, and drill down into specific areas to understand operational efficiency and effectiveness.

Key Features & Insights:

1. KPI Snapshot: At-a-glance cards display critical metrics for the selected period and department(s):

   • Total Cases: Overall volume of HR cases created.

   • Total Closed Cases: Number of cases resolved.

   • % SLA Compliance: The percentage of closed cases that met their target resolution time. Low compliance rates revealed by this metric can indicate significant areas for investigation.

   • Average Resolution Time (Hours): The average time taken to resolve cases. High values for this metric can suggest potential delays in case handling.

2. Case Trend Analysis:

   • A line chart visualizes Cases Created vs. Cases Closed over time (by Year, Quarter, and Month). This helps identify trends in workload and resolution capacity, visually highlighting periods where case creation outpaces closure, potentially indicating a growing backlog.

3. Dynamic Performance Breakdown (Column Chart):

   • This flexible chart allows users to analyze performance across different dimensions and metrics:

     • View By: Users can select Issue Category, Department, or Assigned Agent to group the data.

     • Metric Selection: Users can choose to display % SLA Compliance, Total Cases Created, Total Cases Closed, or Average Resolution Time.

   • For example, viewing '% SLA Compliance by Issue Category' can identify categories performing relatively well versus those lagging significantly, pointing towards specific processes needing review.

4. Case Composition Analysis (Donut Chart):

   • This visual provides a breakdown of cases based on user selection:

     • View by: Users can switch between CaseStatus and Priority.

   • For example, viewing by 'CaseStatus' can reveal the proportion of unresolved cases ('Open', 'Pending Input', 'Work In Progress'), potentially reinforcing backlog indications from other visuals.

5. Interactivity & Filtering:

   • Global filters for Department and Date Range allow users to easily slice the data and focus the entire dashboard on specific areas or timeframes relevant to their analysis.

Value & Application:

This dashboard serves as a powerful tool for HR operations management. By leveraging its visualizations and interactive features, stakeholders can:

• Monitor operational health and track performance against goals (like SLAs).

• Identify bottlenecks in specific processes (by Issue Category) or teams (by Department/Agent).

• Analyze trends in case volume and resolution times to inform resource planning.

• Gain data-driven insights to support decisions aimed at improving HR service delivery efficiency and the overall employee experience.

This project demonstrates the ability to transform raw HR case data into actionable insights using Power BI, incorporating data modeling, DAX measures, and interactive visualization techniques.